Returns & Refunds

At HeritageWear, we want you to be completely happy with your purchase. If you’re not satisfied for any reason, our straightforward returns policy is here to help.

How to Return an Item
You can easily start your return online. Simply visit the dedicated returns section of our website and follow the step-by-step instructions. You will need your order number and email address to proceed. The online system will guide you through creating a return and provide you with everything you need.

Our Returns Policy
To be eligible for a return, your item must be:

  • In its original, unworn and unwashed condition.
  • Returned with all original tags and packaging intact.
  • Accompanied by the proof of purchase.

We are unable to accept returns on certain products for hygiene reasons unless they are faulty. These include:

  • Cosmetics and skincare items.
  • Pierced earrings.
  • Face coverings.

Your Refund
Once we have received your returned item at our warehouse and completed a quality check, we will process your refund. The refund will be issued back to your original payment method. Please be aware that the time it takes for the funds to appear in your account can vary depending on your bank or payment provider.

Incorrect or Faulty Items
If you have received an incorrect item or believe an item is faulty, please contact our Customer Service team via our website. We will be happy to resolve this for you promptly, which may involve a replacement, repair, or refund.

Returning a Gift
If you are returning an item that was purchased as a gift, a refund will be issued to the original purchaser. We recommend coordinating with the person who gave you the gift. We are unable to exchange a gift for a different item or size unless the original purchaser processes the return.

Important Information

  • The returns address and any specific instructions will be provided to you via the online returns portal.
  • We recommend using a trackable postal service for your return, as we cannot be responsible for items lost in transit.
  • For full details on our returns process, eligibility, and any associated timeframes, please refer to the complete Returns Policy available on our website.

If you have any questions about returning an item, our Customer Service team is available to assist you. Please get in touch with us through the contact options provided on our website.